Manage WhatsApp groups, chats and numbers at scale

Connect every number to one inbox, create tasks and tickets, train an AI agent on your own data, and automate your workflows — across groups and 1:1 chats.

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Works with any WhatsApp number. Connected in minutes.

Running today across seven businesses in five industries

Insurance Hospitality Education & EdTech Financial services Real estate

The only platform you need to run your day-to-day business on WhatsApp

Your groups already are the business. This is the layer that operates them — one inbox, one team, and one record of everything asked, answered, missed and escalated.

Multi-number inbox

Complete visibility over every WhatsApp conversation your team has

  • Multi-number inbox: connect every number you run to one shared inbox. Works with any WhatsApp number.
  • Team access: your whole team responds through their own logins, without anyone holding the handset.
  • Track metrics: response times, unanswered questions, and who actually replied.
  • Reply from the right number: when two of your numbers sit in one group, you choose which one speaks.
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Tickets & tasks

Flag what matters and turn it into work someone owns

  • Create tickets: turn any query, in a group or a 1:1, into a tracked ticket.
  • Flag important queries: automatically with AI, or by your team reacting with an emoji in the thread.
  • Integrate with your systems: push tickets into HubSpot, Freshdesk, Zoho, Slack and more.
  • Track resolution: open, unassigned, in progress — and how long things really take to close.
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Manage groups

Purpose built for WhatsApp group and community management

  • Scheduled messaging: send to groups and contacts on a schedule, from the right number.
  • Role-based permissions: decide who sees which numbers and groups, and who can send.
  • Detailed group analytics: message volume, response times and unanswered questions, per group.
  • Automate group actions: create groups, add members, post updates and raise tickets on your own rules.
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Automate actions

Automate replies, tasks and actions across groups and chats

  • Automated replies: respond instantly to known questions, or outside business hours.
  • Automated ticketing: raise tickets from customer queries or flagged messages, with nobody watching.
  • Auto-assign chats: distribute new conversations to the right agent on rules you set.
  • Automated notifications: get told the moment an SLA is about to break, or a key contact writes.
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Run smarter WhatsApp operations with WhatsApp OS AI

🚩 Flag important messages

Describe what matters in plain language. The agent watches every group, flags what fits, and opens a ticket — so nothing important dies at message 94 of a 120-message day.

⚡️ Polish & translate replies

Your team writes fast and rough. It goes out clean, in the customer's language — including the mixed ones people actually type.

🤖 Train the agent on your data

Point it at your FAQs, SOPs, price lists and past answers. It handles the repetitive questions, raises tickets and tasks, and pulls a human in the moment it should — then steps back and stays back while they're talking.

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Improve productivity, automate actions and connect your systems

Custom APIs & webhooks

Connect your groups, chats and numbers to any system you run, with APIs and webhooks.

Measure key metrics

Message volume, response times, unresolved queries and per-agent performance, in real time.

Enable number masking

Protect customer privacy by restricting which of your team can see phone numbers.

Private notes for the team

Talk about a conversation inside the conversation, without the customer ever seeing it.

Data exports and logs

Export chat, message, ticket and usage data, and audit every action with detailed logs.

Setup in minutes

Connect any WhatsApp number and sync your chats in minutes. No migration, no new number.

Five industries where the group chat is the business

Every number below is sourced — study, sample size, year. None of the folklore that saturates this category.

01 · Insurance

Every policy is a relationship, and every relationship is a thread

Tens of thousands of clients, thousands of corporate groups, and a claim question that is urgent the moment it is asked.

Brokers run client groups, corporate account groups, and threads with people who only message when something has gone wrong.

  • Renewals chased on a date nobody's watching — scheduled, from the right number.
  • Document collection. Proposal forms, KYC, medical reports. It asks, checks what came back, asks again.
  • Claim status becomes a ticket with an owner and a clock the moment it appears.
  • Policy questions answered from your own policy material, for people who won't read a PDF.
  • Number masking so a team can work a book of clients without every agent seeing every number.
02 · Hospitality

Fifteen minutes is the whole game

Thousands of active groups, SLAs measured in minutes, and a guest request that is worthless twenty minutes late.

Guest threads, corporate booking groups, channel-partner groups, and internal front-desk and housekeeping groups that never close.

  • Booking and modification requests answered once, correctly, from live rates and availability.
  • Guest requests mid-stay turned into an assigned ticket with an owner and a clock.
  • Travel-agent groups asking rate and availability questions all day.
  • Internal coordination between front desk, housekeeping and F&B — now with a record.
  • Escalation before the breach, on the clock rather than on someone remembering.
03 · Education & EdTech

The gap isn't your teaching. It's the seven hours after 6pm

1 in 4 prospective students never got a reply at all — from staffed admissions offices (Edified, 103 institutions, 2025).

The same study tested six channels head to head. WhatsApp came first: 80% of enquiries answered within two business hours. Your customers already picked the channel.

  • Enquiries the moment they arrive, from whichever of your twenty numbers they land on.
  • Demo classes booked, confirmed, reminded. Multiple reminders lift attendance 25% vs 6% for a single one (BMJ Open, n=16,076).
  • Cohort and parent groups answered from your material, not the internet.
  • Fee collection without the awkward call. Paired reminders raised on-time payment odds 56% (Chaser, 2022).
  • Programme managers who can finally see every group they own in one place.
04 · Financial services

Hundreds of queries a day, in groups you can't audit

$13.50 median cost of an assisted contact, against roughly $1.84 for self-service (Gartner).

Support ends up inside client groups because that's where customers already are — then you discover you've built a support operation with no queue, no owner and no record.

  • Onboarding and KYC chased to completion, not just sent.
  • Transaction and application status, answered instantly from your systems.
  • Collections and repayment reminders, scheduled and personalised.
  • Distributor and agent groups needing rates and process answers all day.
  • Complaints, which carry a regulatory clock — every one a ticket with a timestamp and an export.
05 · Real estate & property

Half your enquiries get no answer at all. Nobody knows which half

47% of online property enquiries never received a human response (DelPrete, 25+ US brokerages, 2024).

The median response was 39 minutes; the mean was 8 hours 17. Leads arriving during a viewing or at 10pm fall into a hole and leave no record. At open houses, 62% of visitors got no follow-up at all.

  • First response in seconds — price, floor plan, service charge, financing, possession date.
  • Qualification before anyone's time is spent.
  • Viewings booked, confirmed, reminded. UK agencies field 86 tenant registrations per branch against 12.65 rentals (Propertymark, 2026).
  • Follow-up that reaches attempt six. 50% of leads never get a second call (Velocify, 3.5M leads).
  • Channel-partner groups answered from live inventory, so nobody forwards a unit that sold last week.

Native integrations to connect WhatsApp with your favourite apps

HubSpotZoho CRMFreshdeskZoho Desk SlackGoogle SheetsZapier Custom APIs & Webhooks

What sets WhatsApp OS apart

VS

Other platforms

  • ✕Business API numbers only
  • ✕1:1 chats only — groups unsupported
  • ✕24-hour reply windows to race
  • ✕Every message template pre-approved
  • ✕Billed per message
  • ✕One number at a time
  • ✕Built for marketing blasts

WhatsApp OS

  • ✓Works with the numbers you already use
  • ✓Groups and 1:1 chats, equally
  • ✓No conversation window to race
  • ✓No template approval queue
  • ✓No per-message billing
  • ✓Multi-number, multi-agent inbox
  • ✓Built for sales, support and operations

Frequently asked questions

What numbers does WhatsApp OS work with?
Regular WhatsApp numbers, including the ones your team already uses. Nothing is migrated, and no customer has to be told a new number.
How many numbers can I connect?
As many as you run. Every chat and group across all of them lands in one shared inbox, with the number each conversation belongs to shown against it.
Does it work with WhatsApp groups?
Yes — groups are the point. It is built for group and community management first, and works in 1:1 chats as well.
Will customers know they're talking to an AI?
Your decision, and worth making deliberately. You set the name the agent answers under and whether it identifies itself. We recommend that it does — 89% of consumers think a human option should always exist, and the fastest way to lose trust is for someone to work it out themselves.
What happens when it doesn't know?
It says so, escalates to a person, and the question goes on your gap list. It does not guess. That gap list is usually the most useful screen in the product.
Can we control where it's active?
Down to the individual chat. You control which numbers it may operate on, which topics it can act on, and how long it waits before replying. The moment your team responds, it goes quiet and stays quiet.
How long does setup take?
Minutes to connect a number and invite your team. Pointing the agent at your own material takes longer — and is worth doing properly, because it is the difference between an agent that knows your business and a chatbot.
Who is already using it?
Seven businesses across insurance, hospitality, education, financial services and property. We don't publish their names — several consider it an advantage their competitors haven't noticed yet.